Cancellation Policy:
I understand that life can be unpredictable, and plans may need to change. To ensure the smooth running of our schedule and accommodate all my valued clients, I have implemented the following cancellation policy for massage and beauty treatments:
- Cancellations up to 24 Hours in Advance: I kindly request that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. This allows me to offer the appointment slot to another client who may be waiting.
- Late Cancellations or No-Shows: Cancellations made less than 24 hours before the scheduled appointment time or no-shows will result in a cancellation fee of £30 being charged to the client’s account. This fee helps cover the costs incurred and the time lost due to the missed appointment.
- Rebooking Policy: In the event of a late cancellation or no-show, clients will be required to pay the cancellation fee of £30 before booking their next appointment. This fee will be applied as a credit towards their next treatment.
- Exceptions: I understand that emergencies and unforeseen circumstances may arise, and exceptions to the cancellation policy may be made on a case-by-case basis at the discretion of management.
I appreciate your understanding and cooperation in adhering to our cancellation policy. If you have any questions or need to make changes to your appointment, please don’t hesitate to contact me.
Thank you for your continued support and understanding.